Rental FAQs


Are you considering renting a tent, tables, chairs or dishware from us? If so, you probably have questions about our hours, pricing and if you can pick up or get delivery. Below is a list of some frequently asked questions and the answers that will give you some peace of mind. And, as always, you can call or email us at 877.788.8100 or


What are your office hours?

The Corporate Office is open Monday-Friday, 8:30 a.m. – 5:00 p.m. and Saturday 8:30 a.m. – 2:00 p.m. Our showrooms are open Monday-Friday, 8:30 a.m. – 4:00 p.m. and Saturday 8:30 a.m. – 1 p.m.

Do I need to make an appointment to visit the showroom?

Our showrooms are located in the Strip District of Pittsburgh and in the Washington, PA area, and  are open year-round. To ensure personalized attention, we encourage you to make an appointment prior to your visit. Please call 877.788.8100 or 724.745.1500 to schedule an appointment with one of our Event Specialists.

What should I do if I need to reach someone after business hours?

We provide an on-call technician 24 hours a day 7 days a week for emergency situations for our current customers. If you are a current customer and have an emergency after business hours and need to speak to someone immediately please call 412-391-3088 to reach All Occasions Party Rental’s after hours emergency line.

What is your pricing policy?

Rates on rental items are quoted on a “per event” basis. Extended rental rates are available by calling an event specialist.

What is your delivery/pick up policy?

Delivery and pick-up are available. This fee is based on or upon your ZIP code. Please call our event specialists for a round-trip delivery and pick-up fee for your area. Please see our Delivery Area Map for further information.

How and when do I pay?

A credit card is required to be placed on file, and a 50% deposit is required to secure your reservation. The balance of the order is due seven (7) business days prior to delivery. Customers who are picking up their items from our warehouse location can pay the final balance upon pick-up and they must present a drivers license and a major credit card. For established event professionals we offer a house account option and a tax exempt form available on our Resource Forms Page. We accept the following forms of payment: cash, personal and business checks, Visa, MasterCard, American Express and Discover.

What is your cancellation policy?

If the order is cancelled 30 days or more prior to the delivery date of your order, your deposit is fully refundable less any consulting, site survey, or CAD drawing fees as agreed to. For cancellations made within 30 days of your delivery date, the fee is equal to half the cost of the order or a minimum of $100.00, whichever is greater. Special orders are non-refundable.

Looking for something you don’t see?

If you’re looking for a particular item and don’t see it on our website, ask our event specialists or make a suggestion or 877.788.8100. The item you’re looking for might already be under consideration; plus, we love getting new ideas from our customers!

Additional Information

If you have any questions, or need to speak with someone, please call 877.788.8100 to speak with an Event Specialist or Click Here to request information.

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