What are your office hours?
The Corporate Office is open Monday-Friday, 8:30 a.m. - 5:00 p.m. and Saturday 8:30 a.m. - 2:00 p.m. Our showroom is open Monday-Friday, 8:30 a.m. - 4:00 p.m. and Saturday 8:30 a.m. - 1 p.m.
Do I need to make an appointment to visit the showroom?
Our showrooms located in the Strip District of Pittsburgh and the Washington area are open year-round. We encourage you to make an appointment if possible. Please call 877.788.8100 or 724.745.1500 to schedule an appointment with one of our Event Specialists.
What should I do if I need to reach someone after business hours?
All Occasions Party Rental provides an on-call technician 24 hours a day 7 days a week for emergency situations. If you have an emergency after business hours and need to speak to someone immediately please call 412-391-3088 to reach All Occasions Party Rental's after hours emergency line.
What is your pricing policy?
Rates on rental items are quoted on a "per event" basis. Extended rental rates are available by calling an event specialist.
What is your delivery/pick up policy?
Delivery and pick-up are available. This fee is based on your zip code. Please call our event specialists for a round-trip delivery and pick-up fee for your area. Please see our Delivery Area Map PDF for further information.
How and when do I pay?
A 50% deposit is required to secure your reservation. The balance of the order is due seven (7) days prior to delivery. Customers who are picking up their items from our warehouse location can pay the final balance upon pick-up and they must present a drivers license and a major credit card. All Occasions Party Rental accepts the following forms of payment: cash, personal and business checks, Visa, MasterCard, American Express and Discover.
What is your cancellation policy?
If the order is cancelled 30 days or more prior to the delivery date of your order, your deposit is fully refundable less any consulting, site survey, or CAD drawing fees as agreed to. For cancellations made within 30 days of your delivery date, the fee is equal to half the cost of the order or a minimum of $100.00, whichever is greater. Special orders are non-refundable.
Additional Information
If you have any questions, or need to speak with someone, please call 877.788.8100 to speak with an Event Specialist or Click Here to request information.
