Frequently Asked Questions

What are your office hours?

The office is open Monday-Friday, 8:30a.m. - 5:00p.m. and Saturday 8:30a.m. - 2p.m. Our showroom is open Monday-Friday, 8:30a.m. - 4p.m. and Saturday 8:30a.m. - 1p.m.

Do I need to make an appointment to visit the showroom?

Our showroom, located in the Strip District of Pittsburgh and the Washington Area, is open year round and although you do not need an appointment we encourage you to make one if possible. Please call 412-788-8100 to schedule an appointment with one of our event specialists.

What should I do if I need to reach someone after business hours?

All Occasions Party Rental provides an on-call technician 24 hours a day 7 days a week for emergency situations. If you have an emergency after business hours and need to speak to someone immediately please call 412-391-3088 to reach All Occasions Party Rental's after hour's emergency line.

Pricing

Rates on rental items are quoted on a "per event" basis. Extended rental rates are available by calling an event specialist.

Delivery/Pick up

Delivery and pick-up is available. This fee is based on your zip code. Please call our event specialists for a round-trip delivery and pick-up fee for your area.

How and when do I pay?

A 50% deposit is required to secure your reservation. The balance of the order is due seven (7) days prior to delivery. Customers who are picking up their items from our warehouse location can pay the final balance upon pick-up and they must present a drivers license and a major credit card. All Occasions Party Rental accepts the following forms of payment: cash, personal and business checks, Visa, MasterCard, American Express and Discover.

Cancellation Policy

If the order is cancelled 30 days or more prior to the delivery date of your order, your deposit is fully refundable less any consulting, site survey, or CAD drawing fees as agreed to. For cancellations made within 30 days of your delivery date, the fee is equal to half the cost of the order or a minimum of $100.00, whichever is greater. Special orders are non-refundable.